FREQUENTLY ASKED QUESTIONS:

1. What are your Modes of Payment?

Our modes of payment are:
  • Cash On Delivery (COD)
  • GCash
  • Bank Transfer (Manual)

     

    2. Courier and Delivery Timeframe? 

    Our COURIER is LBC EXPRESS.
    Our Delivery Timeframe are:
    NCR             :      1-3 days
    LUZON        :       2-5 days
    VISAYAS      :       3-10 days
    MINDANAO :      5-14 days
        NOTE: La Tiendah PH is FREE SHIPPING to all purchased item.
        ***ORDER TODAY - SHIP TOMORROW***

         

        3. What is your return policy?

        All items are quality check before we packed and ship. Should you receive a faulty item, we will replace or refund it immediately.

         

        4. Can I cancel my order? 

        La Tiendah PH only accept cancellation of order within the day of purchase. 
        Contact us @ OFFICIAL.LATIENDAHPH@GMAIL.COM or shoot a message in our Facebook page La Tiendah PH .
        STRICTLY NO CANCELLATION OF ORDER ONCE SHIPPED.

         

        5. Do you accept returns / exchange / refunds?

        RETURN POLICY : To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
        EXCHANGE  POLICY: This is only allowed IF buyer will agree to shoulder the shipping fee of the item - back and fort.
        REFUND POLICY:  Auto-refund for items that is PROVEN defective on the DAY/TIME of delivery.

        ***PLEASE NOTE THAT THIS IS APPLICABLE FOR EVALUATED/PROVEN DEFECTIVE ITEMS UPON DELIVERY.***